Shipping + Returns
Pattern PDFs are sent automatically within minutes after purchase. You will receive an e-mail confirmation of your order and within that e-mail, there is a clickable link for each pattern (or e-book). This is a separate e-mail from your paypal receipt and will come from kateoatesdesign.com. Please check your SPAM folder if you do not see your order confirmation. Contact us if you have any trouble accessing your purchase!
All purchases are final once accepted. Should you change your mind about a purchase, please feel free to contact us prior to shipping and we will do our best to cancel your order. You may also refuse package delivery (simply write "RTS on the outside of the box/envelope and stick it back in the mail BEFORE opening it), in which case you will receive a refund minus shipping costs. Unfortunately downloadable patterns are non-refundable. This policy is simply due to the nature of our products! Once a package has been opened, it is yours.
We can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Your purchase will be shipped within 3 business days of your order. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for some items we sell are weight and package size-based. The weight of any such item can be found on its detail page.